Audio and video clips offer advice from veterinary experts - Firstline
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Audio and Video

Is your practice toxic?

July 2, 2007

Shawn McVey explains emotional intelligence.

Source: FIRSTLINE

Time for a hospital makeover?

June 6, 2007

Shawn McVey explains why your practice's appearance really matters.

Source: FIRSTLINE

Give clients all of their care options

June 6, 2007

Sheila Grosdidier discusses the importance of explaining pets' treatment options to clients.

Source: FIRSTLINE

Steps to keep technicians longer

February 28, 2007

Listen to audio from the Firstline roundtable.

Source: FIRSTLINE

Delegation improves retention

February 28, 2007

Listen to audio from the Firstline roundtable.

Source: FIRSTLINE

Technicians: Empower yourselves

February 28, 2007

Listen to audio from the Firstline roundtable.

Source: FIRSTLINE

Keep technicians engaged

February 28, 2007

Listen to audio from the Firstline roundtable.

Source: FIRSTLINE

Use the 3 Es to empower technicians

February 28, 2007

Listen to audio from the Firstline roundtable.

Source: FIRSTLINE

Measure delegation with a checklist

February 28, 2007

Listen to audio from the Firstline roundtable.

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