Tips to help the veterinary team offer good service for pet owners - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Client Service
Source: FIRSTLINE

A spoiled dog ... and a forgotten cat

May 20, 2013

Help pet owners who don?t bring their cats to the veterinarian by asking about them.

Source: DVM360 MAGAZINE

Welcome to a veterinarian's crazy town

May 1, 2013

Population: My veterinary clients.

Source: FIRSTLINE

Sample script: 3 responses to veterinary clients who resist vaccines

May 1, 2013

Consider these three ways to overcome client objections with advice from Liza W. Rudolph, BAS, CVT, VTS (Canine/Feline), a technician with the internal medicine service at Saint Francis Veterinary Center in Woolwich Township, N.J.:

Source: dvm360

The senior care toolkit

May 1, 2013

This toolkit delivers team training, free client handouts, exam room education strategies and more, all designed to make it as easy as possible for veterinarians and their teams to explain senior healthcare and wellness to pet owners. (With an educational grant provided by Vétoquinol)

Source: FIRSTLINE

3 remarkable stories of veterinary rehab recovery

May 1, 2013

What do a pit bull suffering from fibrocartilaginous embolism, a Labrador retriever with chronic severe elbow dysplasia, and a beagle with ventral slot decompression have in common? These precious pooches are rehabilitation success stories that teach us to never give up hope.

Source: FIRSTLINE

Help veterinary clients put an end to dogs eating from the litter box

April 8, 2013

Offer these tips to your veterinary clients to keep their canine companions from eating their feline friend?s feces.

Source: FIRSTLINE

Sample script: when veterinary clients complain about the doctor

April 1, 2013

In a client service industry like veterinary medicine, you will eventually face a customer who's dissatisfied—even when you've done your best. But what should you say when clients complain about the doctor?

Source: FIRSTLINE

Vaccinations: what's your role?

April 1, 2013

To make sure vaccinations don't slip through the cracks, consider this advice from Firstline board member Pam Weakley:

Source: FIRSTLINE

How to lick Lyme disease

April 1, 2013

Consider these seven common myths clients believe about Lyme disease. Then learn how to respond to pet owners and protect their pets' health.

ADVERTISEMENT

Click here