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Source: FIRSTLINE Stop sticker shock in veterinary practice April 1, 2012 Provide estimates and payment options to block the shock.

Source: FIRSTLINE 3 steps to ease the strain of an itchy workup April 1, 2012 Follow these steps to get veterinary clients to follow through.

Source: FIRSTLINE Team up for healthier pets April 1, 2012 By: Portia Stewart Every veterinary team member has a hand in safeguarding pets' health.

Source: FIRSTLINE Canine aggression: Getting to a good walk April 1, 2012 By: Gary Landsberg, BSC, DVM, DACVB, CECVBM-CA When the nightly walk becomes a nightmare for pet owners and their dogs, it's time for veterinary technicians to intervene.

Source: FIRSTLINE Q&A: Fight veterinary clients' fears with microchip facts April 1, 2012 Sometimes clients are afraid to have their pets microchipped. What can I say to calm their fears?

Source: FIRSTLINE Singing the heartworm heartache and Lyme disease blues April 1, 2012 Focus on the problem at hand and move forward with treatment.

Source: FIRSTLINE A tough pill to swallow April 1, 2012 Pill your cat and stay on good terms.

Source: FIRSTLINE Q&A: Mouthing off on oral veterinary care March 1, 2012 Wish your veterinary clients brushed their pets' teeth everyday? Here's how to spread awareness.

Source: FIRSTLINE Ask Shawn: The case of the missing kitten March 1, 2012 By: Shawn McVey, MA, MSW Learn what to do when a veterinary client finds a lost pet and doesn't want to return him to his owners.

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