Tips for veterinary team members to communicate with veterinarians - Firstline
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Doctor Communication
Source: FIRSTLINE

When work gets personal

June 1, 2008

Q. How do I set boundaries for employees' conversations while at work?

Source: FIRSTLINE

Count pets in case of evacuation

June 1, 2008

After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE

Brian Conrad demonstrates asking a superior to delegate

May 20, 2008

Learn how to encourage your doctor or manager to pursue an idea for change with you.

Source: FIRSTLINE

When pet owners lie

May 1, 2008

Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?

Source: FIRSTLINE

Every breath you take

May 1, 2008

He's watching you. You can't concentrate, you're afraid to be alone with him, and the comments won't stop. Sexual harassment can be relentless, consuming your work and your life. It happened to these women—and it could happen to you. Here's what every woman (and man) should know about sexual harassment.

Source: FIRSTLINE

Our client is obsessed with tests

May 1, 2008

Q. How should we handle a client who seems obsessed with repeating diagnostic tests?

Source: FIRSTLINE

How to catch lost charges

May 1, 2008

Q. How can we make sure we capture all the services performed during appointments?

Source: FIRSTLINE

Payment procrastinators

May 1, 2008

Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE

Scratch the itch

May 1, 2008

Sandy scratches. A lot. When her leg gets going, it makes a sound against the floor like a hammer driving a nail. My mother-in-law, Jane, first noticed Sandy's behavior a few months ago. When Jane took Sandy, a mid-sized 13-year-old mixed-breed pooch, to the veterinarian, he suggested a diet change to curb the scratching that makes her so uncomfortable.

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