Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

Are you chasing off clients?

August 1, 2006

Give the last clients of the day the same warm reception the 40 clients in front of them enjoyed.

Source: FIRSTLINE

Direct your fee conversations

August 1, 2006

The way you talk to clients about what you charge and why can help your practice provide good care— or block your progress. Do you need to rethink your role?

Source: FIRSTLINE

Little clients offer big rewards

August 1, 2006

Next time you walk into an exam room, look down. Are there curious little faces looking back? They may be small in stature, but children are an important ingredient in pets' health, says Cindy Adams, MSW, PhD, associate professor of communication and epidemiology at the University of Guelph in Ontario, Canada.

Source: FIRSTLINE

Ready, set, volunteer!

August 1, 2006

Are you looking for a chance to help pets and people in need? Volunteering is a great way to help others and develop your own skills.

Source: FIRSTLINE

Deck your walls

August 1, 2006

Looking for some art to fill those empty walls? Check your mailbox! You probably receive a wealth of great artwork from clients every month, says Cheryl Dyer, practice manager at Noah's Ark Animal Clinic in Kansas City, Mo. When patients recover from a serious illness, their pet parents often send a note of thanks with a picture to the practice. Dyer says they frame these photos and hang them in the practice's front lobby.

Source: FIRSTLINE

Step back—so you can put your best foot forward

August 1, 2006

Step back—so you can put your best foot forward

Source: FIRSTLINE

It's OK to say no

August 1, 2006

You like people and you like animals. This phrase was probably on your job application, and it's what you tell people when they ask you why you chose to work at a veterinary practice. But is it true? Oh, I know you like pets, but what about people?

Source: FIRSTLINE

Help clients say goodbye

June 1, 2006

You may not always have the right words to express your sympathy when a pet dies, but the right book might be just the tool your clients need to help them grieve.

Source: FIRSTLINE

These pets make the grade

June 1, 2006

When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.

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