Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Saved by the bell

March 1, 2008

When the school bell rings at Heritage Animal Hospital in Maple Grove, Minn., team members celebrate.

Source: FIRSTLINE

Sample script: When tempers flare

March 1, 2008

Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

Source: FIRSTLINE

Hunt for a good time

March 1, 2008

To keep the team eggs-ited at Cloverleaf Animal Hospital in Westfield Center, Ohio, Linda Randall, DVM, AVBP, and Susan Harr, the practice manager, host an annual indoor spring egg hunt at their one-doctor practice.

Source: FIRSTLINE

On the Job: Shannon Miller, DVM

March 1, 2008

One night about a year ago, I was on call but had important business to attend to—I was standing in line at a local bookstore waiting for the release of the latest book in the Harry Potter series. It was midnight, and true to form, my pager, the black box of evil, chimed.

Source: FIRSTLINE

"On the job" Bobbi Ray, RVT

January 1, 2008

On an ordinary day a few months ago, I watched a cartoon with my toddler about seeds of discontent.

Source: FIRSTLINE

Sample script: Explain the risks of zoonosis

January 1, 2008

You can safeguard the lives of pets and their families by discussing zoonotic diseases and prevention.

Source: FIRSTLINE

Reward the team with a sneak attack

January 1, 2008

The team at Concord Veterinary Center in Springville, NY, expected an uneventful monthly practice staff meeting, but Debbie Kaczmarski, LVT, the hospital manager, and Craig Wiede, DVM, the practice's owner, had another plan.

Source: FIRSTLINE

End front vs. back battles

January 1, 2008

Sick of the communication gaps and the infighting about policy changes that often occur between front and back office team members? Crystal Steen, a receptionist at Pet Care Vet in Virginia Beach, Va., suggests electing area liaisons.

Source: FIRSTLINE

Who's tuning in to private discussions?

January 1, 2008

Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.

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