Practice tips for the veterinary team - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Pearls of Practice
Source: FIRSTLINE

"On the job" Bobbi Ray, RVT

January 1, 2008

On an ordinary day a few months ago, I watched a cartoon with my toddler about seeds of discontent.

Source: FIRSTLINE

Who's tuning in to private discussions?

January 1, 2008

Mrs. Busibodi's eyes say she's examining your tastefully displayed practice brochure, but her dog-like hearing is tuned to eavesdrop so she can catch all the juicy details about Mr. Neverpay's past-due account.

Source: FIRSTLINE

End front vs. back battles

January 1, 2008

Sick of the communication gaps and the infighting about policy changes that often occur between front and back office team members? Crystal Steen, a receptionist at Pet Care Vet in Virginia Beach, Va., suggests electing area liaisons.

Source: FIRSTLINE

3 tips for an earth-friendly practice

December 1, 2007

Reducing, recycling, and reusing plastic packaging is a regular habit at Peachtree Hills Animal Hospital in Atlanta, Ga.

Source: FIRSTLINE

Sample script: The power to let go: Asking a doctor to delegate

December 1, 2007

You're the head technician at a flourishing practice. The hands-on owner is struggling to keep up with his rapidly expanding client base, and he often fails to delegate tasks to his team. Firstline Editorial Advisory Board member Sheila Grosdidier, BS, RVT, a partner with VMC Inc. in Evergreen, Colo., offers this script for addressing the owner, Dr. Committed

Source: FIRSTLINE

Every pet's a star

December 1, 2007

Pets at VCA Tanglewood Animal Hospital in Austin, Texas, don't need to be the next Bark Pitt or Catty Holmes to receive star treatment.

Source: FIRSTLINE

Big loser is a big winner

December 1, 2007

What's an over-the-hill pooch to do when her winsome curves have disappeared beneath layers of fat? Winnie, a 10-year-old Schnoodle, jumped on the underwater treadmill and exercised her way to fame in the Big Dog/Big Loser Weight Loss Competition, a contest launched by Anne Chauvet, DVM, Dipl.

Source: FIRSTLINE

On your terms

December 1, 2007

Grab clients' attention and encourage compliance by using descriptive terminology, suggests Sharon DeNayer, a Firstline Editorial Advisory Board member and the practice manager at Windsor Veterinary Clinic in Windsor, Colo.

Source: FIRSTLINE

Sample script: Associate woes

September 1, 2007

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

ADVERTISEMENT

Click here