Communication tools for the veterinary team - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Communication Strategies
Source: FIRSTLINE

Ask Amy: All aboard for policy changes

April 1, 2008

Some team members consistently resist the policy and procedural changes I make for our practice, but their peers get them on board with no problem. How can I change this?

Source: FIRSTLINE

Ask Amy: I can't discipline

April 1, 2008

I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?

Source: FIRSTLINE

Great expectations

April 1, 2008

Q. In the past, I occasionally gave discounts to friends and family. Now they expect the same generosity every time they visit. What do I do?

Source: FIRSTLINE

Plan for a seamless transition

April 1, 2008

Q. I've just been promoted to practice manager. How can I make sure I'm successful?

Source: FIRSTLINE

Help me, Rhonda

March 1, 2008

Q When I ask my co-workers for help, they seem receptive but never follow through. What should I do?

Source: FIRSTLINE

Sample script: When tempers flare

March 1, 2008

Everyone's bound to disagree sometimes, but it becomes everyone's problem when issues aren't resolved quickly, says Pam Weakley, a Firstline Editorial Advisory Board member and the practice manager at Dickman Road Veterinary Clinic in Battle Creek, Mich.

Source: FIRSTLINE

Generation wars: Can't we all just get along?

March 1, 2008

She's a workaholic. He doesn't get the rules. She wants a steady, independent work environment, while he prefers lots of activity and public recognition. Here's a quick guide to the care and feeding of team members from different generations.

Source: FIRSTLINE

In their shoes

March 1, 2008

It's time to bare your sole to team members and share what rubs you the wrong way. Use these tips and insights to put your team on an even heel.

Source: FIRSTLINE

Ask Amy: Reminders: Third time's the charm

March 1, 2008

My team members are anxious about calling clients for third reminders. Can you offer a sample script to make these awkward conversations a little easier?

ADVERTISEMENT

Click here