Communication and management tools for the veterinary team - Firstline
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Source: FIRSTLINE

Co-worker conflict: Is it costing you money?

March 10, 2011

Stats show that a toxic team loses revenue. Shawn McVey and Firstline Live can help you bring back harmony—and profits.

Source: FIRSTLINE

Handling euthanasias: Tender care for grieving clients

March 9, 2011

As caregivers in the veterinary profession, we enjoy the privilege of being a part of the end of many pets' lives. To do this honor justice, we created what we call a "tender culture" at our practice. This refers to taking special care of our euthanasia clients from the time they make the appointment to the time the remains are presented. We train our staff to be compassionate throughout the entire process, and knowing about our procedures might be helpful for your team—as well as your clients.

Source: FIRSTLINE

Top 10 pet medical conditions of 2010

March 3, 2011

Dogs and cats often suffer from itchy skin, while exotic pets tend to have digestive issues.

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Pause before you post on Facebook

February 22, 2011

Don't make this student's online mistake—it could cost you your career.

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8 steps for defusing angry clients

February 21, 2011

To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.

Source: FIRSTLINE

Top 5 dog breeds: health risks revealed

February 17, 2011

You may already know the top dog breeds in the nation, but are you aware of the most common diseases associated with them?

Source: FIRSTLINE

6 ways to help cats this Heart Month

February 17, 2011

February is National Heart Month and a good time to save cats from cardiac disease.

Source: FIRSTLINE

Improve back-to-front communication

February 16, 2011

A simple tip for at-a-glance identification on patient charts.

Source: FIRSTLINE

Top 10 ways to increase turnover

February 9, 2011

Denise Tumblin, CPA, shares the top 10 ways to make your staff turn tail.

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