Tips to help the veterinary team offer good service for pet owners - Firstline
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Source: FIRSTLINE

The euthanasia question

February 1, 2013

When pet owners struggle with the choice of deciding when it's time to euthanize, suggest this exercise.

Source: FIRSTLINE

Mouth-to-mouth: Resuscitate the dental program in your veterinary practice

February 1, 2013

As a critical component to pets' health, dental care deserves more than your lip service. Here's what you need to know to script your team's message.

Source: FIRSTLINE

Sample script: How to say 'no' and keep veterinary clients happy

February 1, 2013

In a service profession like veterinary medicine, it's important to avoid the two-letter word "no" to keep clients focused on the service you can offer.

Source: FIRSTLINE

The art of apology

February 1, 2013

Sometimes you must say these two critical words to pet owners—"I'm sorry." Use this advice to sound sincere at your veterinary practice.

Source: dvm360

The flea control toolkit

February 1, 2013

This dvm360 toolkit focuses on flea control. With more social media tools, client education videos, scripts, and more, this special package will help you get pet owners up to speed about parasite prevention.

Source: FIRSTLINE

Notes on parasite prevention programs in veterinary practice

January 1, 2013

Put parasites in their place with a symphony of tools that work together to create harmony for pets.

Source: VETERINARY ECONOMICS

What's in a name?

January 1, 2013

Stories about pet names help you keep track and give veterinary clients a chance to share why this particular pet is so beloved.

Source: dvm360

The dental care toolkit

January 1, 2013

Gear up for Pet Dental Health Month, and then use this cutting-edge package of dental tools to stay focused on this critical area of pet health all year. This Dental Care Toolkit includes training tools for your team, free client handouts, plug-and-play social media, and much more.

Source: DVM360 MAGAZINE

10 veterinary pages to 'like' on Facebook

January 1, 2013

These people, veterinary practices and nonprofits can help you finesse your Facebook presence.

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