Tips for veterinary team members to communicate with veterinarians - Firstline
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Doctor Communication
Source: FIRSTLINE

Sample script: How to discuss chronic pain management

May 1, 2008

"Pet owners don't want their pets to suffer, so we rarely encounter resistance to our pain management recommendations," says Robin Downing, DVM, Dipl. AAPM, owner of Windsor Veterinary Clinic and The Downing Center for Animal Pain Management in Windsor, Colo.

Source: FIRSTLINE

When the bosses fight

April 1, 2008

Here you are, stuck in the middle again. It's easy to feel hopeless when you've been gnawed on, chewed up, and spit back out. Use these tips to break free from the tug of war between your bosses.

Source: FIRSTLINE

Do you know your stuff?

April 1, 2008

"I'm not the doctor" isn't a reason to not know the answer to these common client concerns. Here's a look at some of the facts everyone should know.

Source: FIRSTLINE

Ask Amy: I can't discipline

April 1, 2008

I'm an office manager for a practice with 26 doctors and team members. Because the owner hires personal friends, I can't effectively discipline team members who don't meet expectations. One problem employee has known the owner for more than 20 years. She's not a team player and her poor performance frustrates others. What can I do?

Source: FIRSTLINE

Huddles offer more chances to score

April 1, 2008

Move over, Steelers, there's a new team in town.

Source: FIRSTLINE

Confront the elephant

March 1, 2008

Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.

Source: FIRSTLINE

Generation wars: Can't we all just get along?

March 1, 2008

She's a workaholic. He doesn't get the rules. She wants a steady, independent work environment, while he prefers lots of activity and public recognition. Here's a quick guide to the care and feeding of team members from different generations.

Source: FIRSTLINE

Revenue up, traffic down

March 1, 2008

Q How do we help our practice owner see our revenue is increasing even though practice traffic seems slower?

Source: FIRSTLINE

Ask Amy: Our team is lactose intolerant

January 1, 2008

We rehired a team member after she had a baby and she's implemented a nursing regimen at work. At lunch, she nurses in her car with her undergarments visible or on the side lawn of the practice parking lot. Then she pumps—in our doctor's office. The rest of the staff is uncomfortable, and we would like to encourage discretion while still supporting her decision to nurse her child. How do I approach this employee?

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