Source: FIRSTLINE
June 1, 2006
By:
Dr. Mary Ann Vande Linde
If you were going to spend $100 on a new set of tires, wouldn't you want to know why? Were the old ones worn out, or do the new ones work better in snow? Knowing why you should care makes it easier to make the decision to spend. And the same is true for clients and their pets. Clients expect a recommendation each time they visit your hospital, and they want to know how your recommendations benefit them and their pets. Once they know why they should care, they're more likely to comply.
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Source: FIRSTLINE
June 1, 2006
Read "What's In It for Me?" and then solve the puzzle.
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Source: FIRSTLINE
June 1, 2006
By:
Caitlin Rivers
Q. Many of our clients don't seem to recognize the signs that their pets are in pain. What can we do?
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Source: FIRSTLINE
April 1, 2006
OK, folks, it's time to step up and help put a stop to animal cruelty.
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Source: FIRSTLINE
April 1, 2006
By:
Louise Dunn
"We have a sign in front of our clinic, and we run out of things to say. Do you have any suggestions?"
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Source: FIRSTLINE
February 1, 2006
By:
Debbie Allaben Gair, CVPM
Use these tips to stay cool as a cucumber when clients get hot under the collar.
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Source: FIRSTLINE
February 1, 2006
By:
Karen Sabatini
You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.
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