Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

What's in it for me?

June 1, 2006

If you were going to spend $100 on a new set of tires, wouldn't you want to know why? Were the old ones worn out, or do the new ones work better in snow? Knowing why you should care makes it easier to make the decision to spend. And the same is true for clients and their pets. Clients expect a recommendation each time they visit your hospital, and they want to know how your recommendations benefit them and their pets. Once they know why they should care, they're more likely to comply.

Source: FIRSTLINE

Boost client compliance

June 1, 2006

Read "What's In It for Me?" and then solve the puzzle.

Source: FIRSTLINE

Painless pain recommendations

June 1, 2006

Q. Many of our clients don't seem to recognize the signs that their pets are in pain. What can we do?

Source: FIRSTLINE

Help stomp out cruelty

April 1, 2006

OK, folks, it's time to step up and help put a stop to animal cruelty.

Source: FIRSTLINE

Serve up easy estimates

April 1, 2006

Discussing money with clients can be downright scary. Learning to present an estimate with poise takes the fear out of this critical task?and improves the odds that clients will say yes to your treatment plan.

Source: FIRSTLINE

Is your message getting through?

April 1, 2006

A birthday wish in the mail is nice, but such kind gestures only work if you deliver a similar message in person.

Source: FIRSTLINE

A sign of the times

April 1, 2006

"We have a sign in front of our clinic, and we run out of things to say. Do you have any suggestions?"

Source: FIRSTLINE

Keep your cool when clients complain

February 1, 2006

Use these tips to stay cool as a cucumber when clients get hot under the collar.

Source: FIRSTLINE

Block sticker shock

February 1, 2006

You've seen it before: Sweet little white-haired Mrs. Smith turns into the Queen of Mean when she gets her first gander at her bill.

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