Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

Time off for good behavior

September 1, 2007

Tired of the usual performance rewards, Margaret Fasnacht, business manager at Animal Critical Care and Specialty Group in Malvern, Pa., decided to try a different approach. She presented reception team members with a unique gift certificate—good for one extra paid vacation day and Fasnacht's personal commitment to cover the shift on the team member's day off.

Source: FIRSTLINE

Technicians: It's your turn to shine

September 1, 2007

When you say you're a technician, most people probably ask, "What's that?" You can educate your clients--and co-workers--about the job you do with an educational bulletin board.

Source: FIRSTLINE

Weigh in on portly pets

July 1, 2007

Canines counting calories? Felines fasting? Raneé Baker, RVT, a technician at Kingsbrook Animal Hospital in Frederick, Md., developed a better plan to manage pets' weight.

Source: FIRSTLINE

Feeling uptight? Boogie down

July 1, 2007

Call it goofy.

Source: FIRSTLINE

Get to the heart of feline heartworm prevention

July 1, 2007

Concerned about the threat of feline heartworm infection, team members at Valley Animal Hospital in Roanoke, Va., decided to launch a campaign to educate clients.

Source: FIRSTLINE

On the job: Rachael Eaker

July 1, 2007

One morning, I was stocking the food display in my practice's reception area when something caught my eye.

Source: FIRSTLINE

Win big with CE

June 1, 2007

Attending a national veterinary conference offers big payoffs, but it often isn't free—unless you're one lucky team member at Pet Care Veterinary Hospital in Virginia Beach, Va. Lori-Jo Havener, LVT, planned a contest to give the practice's technicians and assistants a chance to attend a national veterinary conference.

Source: FIRSTLINE

Forecast: Schedule disrupters on the horizon

June 1, 2007

It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.

Source: FIRSTLINE

Take a walk on the wild side

June 1, 2007

Think your practice is a zoo? Try visiting one. That's what the team at Sanford Animal Hospital in Sanford, N.C., did. Team members and their families took in the zoo at their leisure, then they met up at the outdoor pavilion for hot dogs, hamburgers, and all the fixin's.

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