Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

Get your priorities straight

March 1, 2008

Q When the phone is ringing, there's a client to be checked out, and a technician has a question, how do I prioritize?

Source: FIRSTLINE

Confront the elephant

March 1, 2008

Are there tough talks you're not having? Learn to lay issues on the table and push that pachyderm out of your practice and your life.

Source: FIRSTLINE

Revenue up, traffic down

March 1, 2008

Q How do we help our practice owner see our revenue is increasing even though practice traffic seems slower?

Source: FIRSTLINE

7 tips to transform bad behavior

January 1, 2008

Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.

Source: FIRSTLINE

More than words

January 1, 2008

An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.

Source: FIRSTLINE

Chip away resistance

January 1, 2008

For clients who believe their pet won't get lost or feel a collar and tag sufficiently identify their pet, Paige Phillips, RVT, a Firstline Editorial Advisory Board member, suggests sharing these examples of how a microchip can save the day—and their pet's life:

Source: FIRSTLINE

Prepare clients for potential charges

January 1, 2008

Q How can we prepare clients for unexpected costs that result from problems found during dental cleanings?

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Handle with care

January 1, 2008

Q What can we do to gently handle pets with possible pain issues?

Source: FIRSTLINE

Sample script: Explain the risks of zoonosis

January 1, 2008

You can safeguard the lives of pets and their families by discussing zoonotic diseases and prevention.

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