Tips for veterinary team members to communicate with veterinarians - Firstline
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Doctor Communication
Source: FIRSTLINE

7 tips to transform bad behavior

January 1, 2008

Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.

Source: FIRSTLINE

Sample script: The power to let go: Asking a doctor to delegate

December 1, 2007

You're the head technician at a flourishing practice. The hands-on owner is struggling to keep up with his rapidly expanding client base, and he often fails to delegate tasks to his team. Firstline Editorial Advisory Board member Sheila Grosdidier, BS, RVT, a partner with VMC Inc. in Evergreen, Colo., offers this script for addressing the owner, Dr. Committed

Source: FIRSTLINE

Sample script: Associate woes

September 1, 2007

You're the practice manager at a mid-sized clinic. When the stress index is high, one of the associates snaps at team members. Several team members have complained, and a few have threatened to quit. You're ready to discuss the problem with Dr. Sweet, the associate. Firstline Editorial Advisory Board member Pam Weakley offers this sample script:

Source: FIRSTLINE

Coach your boss

September 1, 2007

Before you punt the ball on your relationship with your boss, consider whether you can gain ground with a little coaching. Then tackle any sore spots with these six strategies.

Source: FIRSTLINE

Ask Amy: Hopelessly undevoted?

September 1, 2007

Our mixed animal practice is co-owned by one part-time and one full-time veterinarian. The part-time doctor handles the administrative duties, but she regularly arrives late and leaves early. The result: Our practice doesn't function smoothly and we're constantly operating in crisis mode. What can our team do?

Source: FIRSTLINE

10 ways to get what you want

April 30, 2007

When it's time to negotiate, don't be a doormat or a bully. Use these tips to find common ground.

Source: FIRSTLINE

Lost doc: $500 reward

January 1, 2007

With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room.

Source: FIRSTLINE

Don't needle the new doctor

November 1, 2006

Feeling prickly about the new associate? You play a part in her success, so try to make her feel welcome.

Source: FIRSTLINE

Is the doctor stealing part of your job? Take it back!

February 1, 2006

Your veterinarian didn't go to school to learn to be a technician, receptionist, or practice manager, so don't let her act like one. Make her do her job--so you can do yours.

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