Source: FIRSTLINE
February 1, 2006
Choppers, fangs, incisors—call them what you like, but don't forget to celebrate them this February.
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Source: FIRSTLINE
February 1, 2006
When clients go out of town and leave their pet with someone, suggest that they make a temporary pet tag that lists the name, address, and phone number of the sitter.
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Source: FIRSTLINE
February 1, 2006
By:
Kathy Parker
Take one IV bag, stir in a concerned client, and add a dash of helpful team member.
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Source: FIRSTLINE
December 1, 2005
By:
Dr. Karen Wheeler
Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress
is to see your clients for the different breeds they are—and adjust your approach accordingly.
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Source: FIRSTLINE
December 1, 2005
By:
Ashley Puderbaugh
A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.
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Source: FIRSTLINE
December 1, 2005
By:
Dr. Gail Golab
After recent media coverage of canine influenza, you're likely to get some questions about this illness.
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Source: FIRSTLINE
December 1, 2005
By:
Mark Opperman, CVPM
Clients judge the quality and value your practice offers during the first three minutes of contact.
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Source: FIRSTLINE
December 1, 2005
By:
Gina Toman, RVT
Ever wonder what surgery is like from the pet's perspective? Your clients do.
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Source: FIRSTLINE
October 1, 2005
By:
Gary Morgan
Gary Morgan, a receptionist for Robert E. Lewis, a dentist in Overland Park, Kan., has a special talent: He remembers the name of most of the clients who walk through the door. And with more than 1,500 client records in the practice database, that's no small feat.
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