Tips to help the veterinary team communicate with pet owners - Firstline
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Client Relations
Source: FIRSTLINE

Hooray for teeth!

February 1, 2006

Choppers, fangs, incisors—call them what you like, but don't forget to celebrate them this February.

Source: FIRSTLINE

Peace of mind for traveling pet owners

February 1, 2006

When clients go out of town and leave their pet with someone, suggest that they make a temporary pet tag that lists the name, address, and phone number of the sitter.

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A recipe for great service

February 1, 2006

Take one IV bag, stir in a concerned client, and add a dash of helpful team member.

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What breed is that client?

December 1, 2005

Ever wish pets could schedule their own appointments and bring themselves in for care? The key to stopping client-created stress is to see your clients for the different breeds they are—and adjust your approach accordingly.

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6 ways to improve reminders

December 1, 2005

A++ clients make appointments the day they get your postcard, call, or e-mail. Here's how to help the others make the grade.

Source: FIRSTLINE

Answering questions about canine influenza

December 1, 2005

After recent media coverage of canine influenza, you're likely to get some questions about this illness.

Source: FIRSTLINE

9 ways to keep clients coming back

December 1, 2005

Clients judge the quality and value your practice offers during the first three minutes of contact.

Source: FIRSTLINE

Bond clients with surgery stories

December 1, 2005

Ever wonder what surgery is like from the pet's perspective? Your clients do.

Source: FIRSTLINE

Get personal with clients

October 1, 2005

Gary Morgan, a receptionist for Robert E. Lewis, a dentist in Overland Park, Kan., has a special talent: He remembers the name of most of the clients who walk through the door. And with more than 1,500 client records in the practice database, that's no small feat.

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