Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

On the Job: Rachael Lookabill

June 1, 2007

What have I learned after 16 years as a veterinary receptionist? Certainly that I'm not just a receptionist. I've masqueraded as the kennel cleaner, the veterinary assistant, and the office manager.

Source: FIRSTLINE

Special care for special clients

June 1, 2007

Caring for a sick pet isn't easy. So when the team at Animal Hospital of Ashwaubenon in Green Bay, Wis., noticed the special challenges their clients who owned cats with kidney disease shared, they decided to bring this community of clients together.

Source: FIRSTLINE

A picture's worth a thousand words

May 1, 2007

A white, sparkling smile is in, and that goes for pets, too. So when clients opt for dental care, show them what they paid for, says Beth Wallukait, a receptionist at Bryan Animal Hospital in Des Moines, Iowa.

Source: FIRSTLINE

On the Job: Kris Tajchman

May 1, 2007

It's easy to feel warm and fuzzy over a furry feline or pooch, but other pets can inspire the same devotion from their owners. This is a lesson that my team learned after an uncommon encounter.

Source: FIRSTLINE

Diet--a four-letter word

May 1, 2007

When it's time to talk about a pet's weight with clients, be sensitive.

Source: FIRSTLINE

Who's that dog?

April 1, 2007

Give your patients a license to board with custom pet ID cards, suggests Collin Babcock, the practice owner and manager at McCune Animal Hospital in Eagle Rock, Mo.

Source: FIRSTLINE

Your computer is your phone's best friend

April 1, 2007

Mrs. Smith is on the phone again. Someone from your practice left her a message.

Source: FIRSTLINE

Build a wall of fame

April 1, 2007

Not sure what to do with your empty walls? Charisse Lombardo, an interior de signer and president of CLM interiors in Ridgefield, Conn., suggests creating your own wall of fame.

Source: FIRSTLINE

Streamline your callbacks

April 1, 2007

Need a new system to make sure callbacks happen? Joanne Bowman, RVT, a technician at Cottonwood Animal Hospital in Ottawa, Kan., uses plastic file baskets to hold each doctor's callback files in a central location.

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