Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

More than words

January 1, 2008

An angry client taught me to probe deeper to uncover the real reason behind his seemingly unreasonable behavior.

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How will you tell her?

January 1, 2008

It's never easy to be the bearer of bad tidings. But you can ease the hurt clients feel with a sensitive approach. Here's what you need to know to break bad news gently.

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Handle with care

January 1, 2008

Q What can we do to gently handle pets with possible pain issues?

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Chip away resistance

January 1, 2008

For clients who believe their pet won't get lost or feel a collar and tag sufficiently identify their pet, Paige Phillips, RVT, a Firstline Editorial Advisory Board member, suggests sharing these examples of how a microchip can save the day—and their pet's life:

Source: FIRSTLINE

7 tips to transform bad behavior

January 1, 2008

Use these targeted tactics to chisel away at team members' bad behavior and heigh-ho poor performance right out of your practice.

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How to serve clients with disabilities

January 1, 2008

Use these tips to tune in to the needs of your clients with disabilities—and help them offer top-notch care for their animal companions.

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Baby on board

December 1, 2007

I recently discovered I'm pregnant. How do I protect myself and my baby from work-related hazards?

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Why clients leave

December 1, 2007

Six pet owners tell their stories about why they left veterinary practices. Learn from their experiences--then use these tips and tools to avoid critical client care mistakes.

Source: FIRSTLINE

What would you do?

December 1, 2007

Don't get nailed by this tough client question. Learn how to give the answer clients are looking for.

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