Source: FIRSTLINE
July 1, 2007
By:
W. Bradford Swift, DVM
Q A lot of negative tension flows through our practice, and it's undermining our work. How can I help our staff members come together as a team and stop criticizing each other?
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Source: FIRSTLINE
July 1, 2007
Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.
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Source: FIRSTLINE
July 1, 2007
My boss plays favorites, offering special benefits to his wife, children, and friends who work at our practice. As a result, the other team members and myself often do his family's work as well as our own. I've tried to talk to my boss, and he joked that I should quit if I'm unhappy. Should I leave gracefully or try to make things work?
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Source: FIRSTLINE
July 1, 2007
By:
Kelly Stazyk
Nervous pets are often problem pets during office visits. Here's help.
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Source: FIRSTLINE
July 1, 2007
When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.
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Source: FIRSTLINE
May 1, 2007
By:
Nancy Allen
How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.
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