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Client Compliance

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Source: FIRSTLINE Solutions for abusive clients July 1, 2008 By: Sheila Grosdidier, BS, RVT How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE Sample script: Offer smooth discharge visits July 1, 2008 By: Pam Stevenson, CVPM You: Hello, Ms. Worrysome.

Source: FIRSTLINE 7 tips to defuse angry clients July 1, 2008 By: Sheila Grosdidier, BS, RVT Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE Offer clients free dental kits July 1, 2008 By: Kerstin Althoff, CVT Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE Technician in-room checklist June 1, 2008 Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: FIRSTLINE The topics you tailor June 1, 2008 Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE Sample script: Turn phone shoppers into clients June 1, 2008 By: Gina Toman, RVT When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE Tips to tailor your message June 1, 2008 By: Caitlin Rivers One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

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