Source: FIRSTLINE
October 1, 2005
By:
Sally Hickey
Don't let that next phone call be the client who got away. Use these tips from Sally Hickey, a receptionist at Short Pump Animal Hospital in Richmond, Va.
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Source: FIRSTLINE
October 1, 2005
By:
Nora O'Donnell
It only takes a little extra effort to make pet owners feel special. The benefit: happy, loyal clients who appreciate your care.
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Source: FIRSTLINE
October 1, 2005
In 23 percent of practices, credentialed technicians are responsible for most of the client's education, according to a recent survey by VetMedTeam.com. In 52 percent of practices, veterinarians handle the bulk of education, while in 19 percent of practices, veterinary assistants take charge of this task. Here's a look at the percentage of respondents who say team members discuss these issues with clients:
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Source: FIRSTLINE
August 1, 2005
By:
Sheila Grosdidier, BS, RVT
Last week a client brought in a very sick pet and refused to treat it because of the cost. This makes me furious. What can I do?
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Source: FIRSTLINE
August 1, 2005
By:
Gina Toman, RVT
Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., says that when you do a good job passing the client off to the receptionist after the appointment, you help prevent missed charges and improve the client's experience.
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Source: FIRSTLINE
August 1, 2005
By:
Sally Hickey
Clients often ditch their kids in the reception area. What should we do?
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Source: FIRSTLINE
August 1, 2005
By:
Karen Sabatini
Do I have to be nice if a client is really rude?
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Source: FIRSTLINE
August 1, 2005
By:
Rickee Miller
If dental compliance is a concern at your practice, you're not alone. The team at Lockwillow Avenue Animal Hospital in Harrisburg, Pa., worried that clients didn't always follow their dental recommendations.
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Source: FIRSTLINE
August 1, 2005
By:
Sharon DeNayer
Picture this: You're explaining why Baxter needs heartworm preventives when the tinny sound of Beethoven's 5th erupts from inside your client's purse.
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