Source: FIRSTLINE
November 1, 2006
By:
Louise Dunn
The key to convincing clients to schedule dental appointments for their pets might just have everything to do with your pen, says Louise Dunn, a practice management consultant with Snowgoose Veterinary Management Consultants in Greensboro, N.C. She offers this tip to market your dental program:
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Source: FIRSTLINE
November 1, 2006
By:
Caitlin Rivers
The next time clients refuse care, use this advice from Caitlin Rivers, a Firstline Editorial Advisory Board member and technician supervisor at Metzger Animal Hospital in State College, Pa.: Don't take it personally.
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Source: FIRSTLINE
November 1, 2006
You don't need to be high on Halloween candy or tipsy on eggnog to enjoy the end-of-year madness. Try these tips to spread the holiday cheer.
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Source: FIRSTLINE
November 1, 2006
By:
Claudia L. LaMasters, CVPM
One of our clients was so in love with his Doberman. One day his dog escaped from his yard. A frightened neighbor went after the dog with electric hedge clippers. The dog was rushed in for emergency surgery. Once the dog recovered, the man was so grateful that every time he visited our hospital he volunteered his services for almost a year.
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Source: FIRSTLINE
November 1, 2006
By:
Dawn Westbrook
Looking for a prescription for a dull staff meeting? Dawn Westbrook, the client services supervisor at Pine Ridge Pet Care in Andover, Minn., found the perfect solution. She surprised team members with a game instead of the usual policies and procedures discussion.
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Source: FIRSTLINE
September 1, 2006
By:
Nancy Allen
You have a whole week to recognize these blood-drawing, anesthesia-monitoring, animal-loving team members Oct. 15 to 21. Not sure what to do? Try some of these ideas from Nancy Allen, a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.
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Source: FIRSTLINE
September 1, 2006
By:
Jessica Harris
Jessica Harris, RVT, describes herself as the quintessential veterinary person who knew she wanted to be a veterinarian since she was knee-high to a grasshopper. This March, she realized her dream of attending veterinary school with an acceptance letter to North Carolina State University's College of Veterinary Medicine.
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Source: FIRSTLINE
September 1, 2006
By:
Gina Toman, RVT
What's the nicest thing a client ever said to you?
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Source: FIRSTLINE
September 1, 2006
By:
Patricia Weidler
Looking for a fun way to say thanks for a job well done? When the price at the pumps started rising this summer, the team at Community Veterinary Center in Oneonta, N.Y., received a special bonus: a little gas relief.
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