Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

In memory of Barney

April 1, 2007

When a client's beloved pet dies, Julie Roberts, practice manager at Blackhawk Veterinary Hospital in Janesville, Wis., says her practice reaches out to let clients know their pets will never be forgotten.

Source: FIRSTLINE

Create standout medication refills

March 1, 2007

Do your prescription call-ins get lost in the paperwork on the doctor's desk? Marty Strauss, the practice manager for St. Charles Veterinary Clinic in St. Charles, Ill., recommends using colored paper to highlight medication refills.

Source: FIRSTLINE

Potential hires: Let's do lunch

March 1, 2007

Did your last new hire fail to live up to his or her potential after a promising interview? Teresa Bradley Bays, DVM, owner of Belton Animal Clinic and Exotic Care Center in Belton, Mo., solves this problem with a little lunch.

Source: FIRSTLINE

2007 Firstline MVP Winner: The business of hope

March 1, 2007

Compassionate caregiver. Teacher. Go-to person. These are all words co-workers use to describe Kathy Coffman, the 2007 Firstline MVP, sponsored by Virbac's C.E.T. University.

Source: FIRSTLINE

Give clients the scoop on poop

March 1, 2007

Ask a client for a fecal sample and you'll likely get a range of responses—from slightly sickened to totally grossed out. Hey, playing with pet poop's not your favorite hobby, either, but fecal testing helps you keep pets parasite-free.

Source: FIRSTLINE

In case of emergency, contact ...

March 1, 2007

Is your practice ready for a disaster? Even when your team members and patients are safe, fires and tornadoes may destroy critical records that help you match pets with their owners.

Source: FIRSTLINE

Lost doc: $500 reward

January 1, 2007

With six exam rooms, it could be difficult for the team at Nassau Veterinary Clinic in Nassau, N.Y., to keep track of which doctors are in each room.

Source: FIRSTLINE

And the clippers ran away with the thermometer

January 1, 2007

You reach for the nail clippers and ? gone. Foiled again. It's anyone's guess whether they're stuffed in someone's scrub pocket or they've slithered underneath the counter in the lab again.

Source: FIRSTLINE

Paper clips are so yesterday

January 1, 2007

Do client notes disappear after you paper clip them to a patient chart? Do your blood work or hospital notes sneak into the wrong file? Maybe it's time to kick the paper clip habit, says Jean Weaver, hospital administrator at Catawba Animal Clinic in Rock Hill, S.C. "Our doctors would use two or three clips on charts to try to keep notes and educational materials together," Weaver says. "These notes would inevitably fall off or become attached to another chart in the discharge box."

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