Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Soothe your savage beast

October 1, 2012

Play classical music in your veterinary practice to set the mood.

Source: FIRSTLINE

Parasite talks: What's your role?

October 1, 2012

Consider this quick guide to what you should - and shouldn't - say to lock in parasite prevention compliance.

Source: FIRSTLINE

Happy birthday, dear Rex

October 1, 2012

Our veterinary practice sends out birthday greetings.

Source: DVM360 MAGAZINE

Ethical dilemma: How a veterinarian should handle a case of puppy abuse

October 1, 2012

A longtime client admits to an episode of abuse, and a veterinarian weighs her options.

Source: FIRSTLINE

Dental corner: Assisting a cat with a jaw fracture

October 1, 2012

A feline suffers from a fractured mandible after a car accident.

Source: FIRSTLINE

6 steps to better behavior

October 1, 2012

If your patients are known for their devilish behavior, find out how you can help your practice step up behavior services to change that

Source: FIRSTLINE

Attack veterinary clients' anesthesia fears

October 1, 2012

When clients hesitate to have their pet put under, be primed to pounce on their misconceptions, bat down myths about anesthesia, and strike back with facts and recommendations customized to their pet's condition.

Source: FIRSTLINE

5 steps to prep for painful discussions

September 1, 2012

Pet owners don't want their animals to hurt. But when you tell veterinary clients their pets are suffering, your words might also cause pain. Here's how to lessen the hurt and help pets and clients feel better.

Source: FIRSTLINE

A twist on noisy children in your veterinary practice

September 1, 2012

A simple solution to tame rowdy children in the waiting room.

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