Educating pet owners about veterinary care - Firstline
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Client Education
Source: FIRSTLINE

8 keys for calming cranky clients

June 1, 2011

8 keys for calming cranky clients

Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

Are you hurting your practice by offering discounts?

June 1, 2011

As a caring, compassionate veterinary team member, it makes sense that you want to offer discounts to needy or deserving clients. But a little here and there can add up—perhaps to the point of hurting your practice's bottom line.

Source: FIRSTLINE

Send the write message to your veterinary clients

June 1, 2011

A little bit of writing can go a long way.

Source: FIRSTLINE

5 top-selling human drugs: The dangers to pets

May 31, 2011

Talk to your veterinary clients about keeping these medications out of pets' reach to prevent potentially life-threatening effects.

Source: FIRSTLINE

Top 10 ways to blow a recommendation

May 23, 2011

Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE

Commentary: The comforts of home

May 1, 2011

In-home sales parties can be a good reminder for how you should be connecting with clients.

Source: FIRSTLINE

Phone scripts: How to communicate with phone shoppers

May 1, 2011

Use these scripts to turn phone shoppers into clients.

Source: FIRSTLINE

How to respond to "Can I buy this elsewhere?"

May 1, 2011

How to respond to "Can I buy this elsewhere?"

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