Source: FIRSTLINE
June 1, 2008
By:
Rachael Hume
When some clients brush off our post-surgery care instructions, they end up paying for it—twice.
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Source: FIRSTLINE
May 1, 2008
By:
Craig Woloshyn, DVM
Why do clients pretend they gave medication, swear their pup stays on a leash, or claim their cat never goes outside?
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Source: FIRSTLINE
April 22, 2008
By:
Portia Stewart
There's a simple reason my practice's compliance rate was twice the AAHA compliance study numbers. It's communication," says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore about how to improve communication and boost compliance.
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Source: FIRSTLINE
April 22, 2008
By:
Portia Stewart
Use simple language and reinforce the benefits when you offer a recommendation, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C.
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Source: FIRSTLINE
April 22, 2008
By:
Portia Stewart
Every member of your team contributes to the client's experience, says Dr. Ernest E. Ward Jr., a Veterinary Economics Editorial Advisory Board member and owner of Seaside Animal Care in Calabash, N.C. Dr. Ward spoke at Firstline Live at CVC East in Baltimore and gave tips to help team members create an experience that builds the value of the service practices offer.
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Source: CUSTOM VETERINARY MEDIA
April 1, 2008
You can reduce infection rates by formulating a comprehensive parasite prevention program for your patients, a strategy recommended by the Companion Animal Parasite Council (CAPC), American Association of Veterinary Parasitologists, and Centers for Disease Control and Prevention.
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