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Efficiency

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Source: FIRSTLINE Tip from Firstline Live 2008: Fix your phone troubles August 24, 2008 Here's help for overworked receptionists.

Source: FIRSTLINE Patient record checklist July 1, 2008 Use these checklist to help update and ensure complete patient medical records.

Source: FIRSTLINE Communicate clients' payment options July 1, 2008 By: Lorraine Monheiser List, CPA, CVA, MEd How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE 5 ways to work smarter July 1, 2008 By: Kelly Stazyk Take charge of the problems that swamp your practice and make it a brighter day for your team.

Source: FIRSTLINE Sample script: Offer smooth discharge visits July 1, 2008 By: Pam Stevenson, CVPM You: Hello, Ms. Worrysome.

Source: FIRSTLINE Picture the savings June 1, 2008 By: Leslie A. Mamalis, MBA, MSIT Want a say in how owners spend the practice's money? Try saving a little first. Use these cost-cutting steps to increase efficiency, consume consciously, and add bucks to the practice's bottom line.

Source: FIRSTLINE Trainees: Open up to learning June 1, 2008 By: Julie Gurnon Show your new team members you're working to make their jobs easier and provide the best service and care.

Source: FIRSTLINE The topics you tailor June 1, 2008 Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE How much do you do? June 1, 2008 By: Karen E. Felsted, CPA, MS, DVM, CVPM You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

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