Source: FIRSTLINE
September 1, 2006
Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.
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Source: FIRSTLINE
August 1, 2006
By:
Cheryl Dyer
Looking for some art to fill those empty walls? Check your mailbox! You probably receive a wealth of great artwork from clients every month, says Cheryl Dyer, practice manager at Noah's Ark Animal Clinic in Kansas City, Mo. When patients recover from a serious illness, their pet parents often send a note of thanks with a picture to the practice. Dyer says they frame these photos and hang them in the practice's front lobby.
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Source: FIRSTLINE
August 1, 2006
By:
Paige Phillips, RVT
Are you looking for a chance to help pets and people in need? Volunteering is a great way to help others and develop your own skills.
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Source: FIRSTLINE
August 1, 2006
Do you struggle to remember all of the mountains you've climbed when it's time for your performance review? Use this simple solution from Katherine Dobbs, RVT, the director of client services at Gulf Coast Veterinary Internists and Critical Care in Houston: Track your goals and accomplishments with a weekly activity report.
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Source: FIRSTLINE
August 1, 2006
By:
Bobbi Wolfgram, CVT
What's your biggest challenge in practice?
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Source: FIRSTLINE
August 1, 2006
By:
Cindy Adams, MSW, PhD
Next time you walk into an exam room, look down. Are there curious little faces looking back? They may be small in stature, but children are an important ingredient in pets' health, says Cindy Adams, MSW, PhD, associate professor of communication and epidemiology at the University of Guelph in Ontario, Canada.
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Source: FIRSTLINE
June 1, 2006
Read "What's In It for Me?" and then solve the puzzle.
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Source: FIRSTLINE
June 1, 2006
By:
Martha Harmon
When clients visit for routine checkups or care, send them home with a pet health report card, suggests Martha Harmon, office manager at Riverdale Animal Hospital in Riverdale, Ga.
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