Communication tools for the veterinary team - Firstline
  • SEARCH:
Team Center
Firstline Featuring Information from:

ADVERTISEMENT

Communication Strategies
Source: FIRSTLINE

How does your team handle conflict?

August 1, 2007

Working at a practice is like growing up in a big family: no matter how huge the habitat, you're never alone. With such little personal space, conflicts can heat up fast. But a little effort can take the work out of working together well.

Source: FIRSTLINE

What's your emotional intelligence?

July 1, 2007

Tantrums, crying, shouting—who can get any work done when your team is in a constant state of conflict? Emotional intelligence is your gateway to self-management. And when you manage yourself, you choose the path to a happier, more successful work life.

Source: FIRSTLINE

A prescription for team building

July 1, 2007

Q A lot of negative tension flows through our practice, and it's undermining our work. How can I help our staff members come together as a team and stop criticizing each other?

Source: FIRSTLINE

10 tips to tune into clients

July 1, 2007

Clients are waiting, dogs are barking, and phones are ringing. Sometimes you've got to tune out the static to offer clients the attention they crave and send them away happy.

Source: FIRSTLINE

Ask Amy: Oh, brother! This family practice is driving me nuts!

July 1, 2007

My boss plays favorites, offering special benefits to his wife, children, and friends who work at our practice. As a result, the other team members and myself often do his family's work as well as our own. I've tried to talk to my boss, and he joked that I should quit if I'm unhappy. Should I leave gracefully or try to make things work?

Source: FIRSTLINE

De-stress your fraidy cats

July 1, 2007

Nervous pets are often problem pets during office visits. Here's help.

Source: FIRSTLINE

When clients attack

July 1, 2007

When you're faced with savage clients, you need to know which ones you can tame and which ones to release back into the wild.

Source: FIRSTLINE

Are you a great employee?

June 1, 2007

You're fabulous, of course, but are you doing enough to really shine?

Source: FIRSTLINE

Make time to meet

June 1, 2007

We're always so busy. How do we find time for regular staff meetings?

ADVERTISEMENT

Click here