Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: DVM360 MAGAZINE

Practice Survival: 5 mistakes your veterinary office receptionist is making on the phone

September 1, 2012

Communicating effectively over the phone is just as important as in person. Here's how to make sure your veterinary team does it right.

Source: DVM360 MAGAZINE

Stampede: 'This one's on me'

September 1, 2012

Twenty-eight years of friendship takes a toll when the end is in sight.

Source: FIRSTLINE

Millie's love: Life after pet loss

September 1, 2012

When a caregiver brought an ill and severely matted cat to our practice, our veterinary team began a journey that demonstrated the bonds of love and compassion that can blossom among pets, their people, and a veterinary team.

Source: FIRSTLINE

Help veterinary clients with angels in the cupboard

September 1, 2012

An easy way to help clients who can't afford care.

Source: DVM360 MAGAZINE

Market Watch: 5 steps to a stellar first impression with veterinary clients

September 1, 2012

You don't get a second chance to make a first impression with your veterinary clients – so you better do it well.

Source: FIRSTLINE

Veterinary tips to tackle tough flea and tick talks

September 1, 2012

Education is key to keeping clients' pets pest-free.

Source: DVM360 MAGAZINE

Where did I go wrong? Blockheads with bullhorns in veterinary waiting rooms

September 1, 2012

Luckily for veterinarians, they're glad to "educate" everyone in the waiting area.

Source: FIRSTLINE

Make a connection with older veterinary clients

September 1, 2012

Focus on compassion when working with elderly clients.

Source: FIRSTLINE

Veterinary client communication: Educate, educate, and educate some more

September 1, 2012

Calm client fears about radioiodine treatment.

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