Educating pet owners about veterinary care - Firstline
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Client Education
Source: FIRSTLINE

The 5 most difficult veterinary clients

June 1, 2011

Dealing with these nightmare clients can turn a great day into a terrible one. But following a few tips can help you get through to them with everyone's smiles—and sanity—intact.

Source: FIRSTLINE

5 top-selling human drugs: The dangers to pets

May 31, 2011

Talk to your veterinary clients about keeping these medications out of pets' reach to prevent potentially life-threatening effects.

Source: FIRSTLINE

Top 10 ways to blow a recommendation

May 23, 2011

Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE

How to respond to "Can I buy this elsewhere?"

May 1, 2011

How to respond to "Can I buy this elsewhere?"

Source: FIRSTLINE

Phone scripts: How to communicate with phone shoppers

May 1, 2011

Use these scripts to turn phone shoppers into clients.

Source: FIRSTLINE

Commentary: The comforts of home

May 1, 2011

In-home sales parties can be a good reminder for how you should be connecting with clients.

Source: FIRSTLINE

Earth Day update: Pets leave carbon paw prints

April 19, 2011

A New Zealand study says more than two acres of land are required to provide food for one dog's lifetime.

Source: FIRSTLINE

6 heated situations: Say this, not that

April 1, 2011

Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.

Source: FIRSTLINE

Tips for talking to clients about ticks

April 1, 2011

The weather is warming up, and you know what that means: Ticks—and along with them, Lyme disease—will be out in full force. use a practice-wide team effort to make sure your clients are prepared for the surge.

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