Veterinary teams celebrate the bond between people and pets - Firstline
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Building the Bond
Source: VETERINARY ECONOMICS

An old dog's last stand

July 1, 2008

Love for a feeble, weathered Labrador came quickly for this veterinarian.

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Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

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Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

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Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

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Are you prepared?

June 1, 2008

Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.

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More clients, same care

June 1, 2008

Q. Our practice is getting busier. How can we keep a personal touch?

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Capture new pets' photos

June 1, 2008

What pet owner doesn't love photos of a new pet? That's the philosophy of team members at All Creatures Animal Hospital in Amelia, Ohio.

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The topics you tailor

June 1, 2008

Ninety-six percent of team members say they tailor their client education message based on the pet or client. Here's a breakdown of the criteria they use to customize their education message to pet owners.

Source: FIRSTLINE

Sample script: Turn phone shoppers into clients

June 1, 2008

When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

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