Offering effective veterinary recommendations to pet owners - Firstline
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Client Compliance
Source: FIRSTLINE

Let's get together

September 1, 2008

We shouldn't wait for a major meeting to drum up excitement and keep in touch.

Source: FIRSTLINE

Tip from Firstline Live 2008: Improve client compliance with role-playing

August 22, 2008

Practice is essential to getting it right with clients.

Source: FIRSTLINE

Are pet owners listening?

August 1, 2008

Get an inside look at why clients don't comply.

Source: FIRSTLINE

Are clients spending more—or less?

August 1, 2008

Pets still need care even when times are tight.

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

Source: FIRSTLINE

7 tips to defuse angry clients

July 1, 2008

Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

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