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Efficiency

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Source: FIRSTLINE More clients, same care June 1, 2008 By: Pam Weakley Q. Our practice is getting busier. How can we keep a personal touch?

Source: FIRSTLINE Technician in-room checklist June 1, 2008 Use this checklist to make sure you discuss necessary care recommendations with clients during visits.

Source: FIRSTLINE Put new hires on the right path June 1, 2008 By: Julie Gurnon Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Source: FIRSTLINE One way clients burst my bubble June 1, 2008 By: Rachael Hume When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE Sample script: Turn phone shoppers into clients June 1, 2008 By: Gina Toman, RVT When potential clients call, your goal is to schedule an appointment for their pet at your practice. Gina Toman, a Firstline Editorial Advisory Board member and a veterinary assistant at Seaside Animal Care in Calabash, N.C., offers this script:

Source: FIRSTLINE Count pets in case of evacuation June 1, 2008 By: Joanne Bowman, RVT After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE Payment procrastinators May 1, 2008 By: Pamela Stevenson, CVPM Q. What do you do when clients say at checkout they want to pay later?

Source: FIRSTLINE How to catch lost charges May 1, 2008 By: Nancy Potter Q. How can we make sure we capture all the services performed during appointments?

Source: FIRSTLINE Create airtight medical records April 1, 2008 By: Christine Merle, DVM, MBA, CVPM Q. We have problems keeping accurate records. How can we maintain proper records?

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