Practice tips for the veterinary team - Firstline
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Pearls of Practice
Source: FIRSTLINE

"I'll take staff meetings for $200, Alex"

November 1, 2006

Looking for a prescription for a dull staff meeting? Dawn Westbrook, the client services supervisor at Pine Ridge Pet Care in Andover, Minn., found the perfect solution. She surprised team members with a game instead of the usual policies and procedures discussion.

Source: FIRSTLINE

Celebrate Technicians

September 1, 2006

You have a whole week to recognize these blood-drawing, anesthesia-monitoring, animal-loving team members Oct. 15 to 21. Not sure what to do? Try some of these ideas from Nancy Allen, a Firstline Editorial Advisory Board member and the practice manager at Olathe Animal Hospital in Olathe, Kan.

Source: FIRSTLINE

From RVT to DVM: The alphabet soup of veterinary medicine

September 1, 2006

Jessica Harris, RVT, describes herself as the quintessential veterinary person who knew she wanted to be a veterinarian since she was knee-high to a grasshopper. This March, she realized her dream of attending veterinary school with an acceptance letter to North Carolina State University's College of Veterinary Medicine.

Source: FIRSTLINE

On the Job: Gina Toman

September 1, 2006

What's the nicest thing a client ever said to you?

Source: FIRSTLINE

A thanks that's more than hot air

September 1, 2006

Looking for a fun way to say thanks for a job well done? When the price at the pumps started rising this summer, the team at Community Veterinary Center in Oneonta, N.Y., received a special bonus: a little gas relief.

Source: FIRSTLINE

Say you're sorry

September 1, 2006

Everyone goofs up sometimes. But a well-worded apology can help head off some potentially explosive client eruptions.

Source: FIRSTLINE

Deck your walls

August 1, 2006

Looking for some art to fill those empty walls? Check your mailbox! You probably receive a wealth of great artwork from clients every month, says Cheryl Dyer, practice manager at Noah's Ark Animal Clinic in Kansas City, Mo. When patients recover from a serious illness, their pet parents often send a note of thanks with a picture to the practice. Dyer says they frame these photos and hang them in the practice's front lobby.

Source: FIRSTLINE

Ready, set, volunteer!

August 1, 2006

Are you looking for a chance to help pets and people in need? Volunteering is a great way to help others and develop your own skills.

Source: FIRSTLINE

Was it Kilimanjaro or Everest?

August 1, 2006

Do you struggle to remember all of the mountains you've climbed when it's time for your performance review? Use this simple solution from Katherine Dobbs, RVT, the director of client services at Gulf Coast Veterinary Internists and Critical Care in Houston: Track your goals and accomplishments with a weekly activity report.

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