Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

Ethics: Answers to your tough questions

June 1, 2007

Here are five ethical dilemmas, complete with guidelines for making decisions that keep you on solid moral ground.

Source: FIRSTLINE

Train your difficult clients

May 1, 2007

How do you handle bad behavior from good pet owners? Use this advice to deal with your most difficult clients and keep messy exchanges to a minimum.

Source: FIRSTLINE

10 ways to get what you want

April 30, 2007

When it's time to negotiate, don't be a doormat or a bully. Use these tips to find common ground.

Source: FIRSTLINE

How to quit gracefully

April 1, 2007

Q: I'm unhappy and I want to quit my job. How can I leave without burning bridges?

Source: FIRSTLINE

Reach out to grieving pet owners

April 1, 2007

Whether from accidents, illness, or euthanasia, pets die every day, often in your hospital. Do you know what to say--and what not to say--to clients before, during, and after a loss?

Source: FIRSTLINE

5 Fishy phrases that isolate clients

January 1, 2007

What you say--and what clients hear--may be worlds apart. When you're fishing for the right words to satisfy clients' questions, avoid these most misunderstood answers.

Source: FIRSTLINE

10 client turnoffs

January 1, 2007

You don't need to work very hard to make clients feel uncomfortable, dissatisfied, or irritated. Here's a look at 10 ways to chase off clients.

Source: Firstline Supplements

Screen out parasites

November 1, 2006

Most clients would be pretty grossed out to find a flea or tick on their pets. But they don't always take all the steps to protect their pets from infestations. That's where you come in. You want to start pet owners off on the right paw, so begin discussing parasite control the first day clients visit with their new pets.

Source: Firstline Supplements

Test your senior program

November 1, 2006

If you could see into the future of each kitten and puppy, you'd know exactly how to protect them from the health issues they'll face over the next 10—or even 20—years. And that's the true benefit of senior wellness screenings: They offer a small window into a pet's health and help you identify and treat disease early.

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