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Professional Growth

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Source: FIRSTLINE Employee questionnaire June 1, 2008 Use this questionnaire to help employees assess their roles and performance in your practice.

Source: FIRSTLINE Trainees: Open up to learning June 1, 2008 By: Julie Gurnon Show your new team members you're working to make their jobs easier and provide the best service and care.

Source: FIRSTLINE Receptionist position description June 1, 2008 The receptionist's main responsibility is to assure the smooth, orderly flow of clients and patients. Receptionists report to the Client-Services Director.

Source: FIRSTLINE How much do you do? June 1, 2008 By: Karen E. Felsted, CPA, MS, DVM, CVPM You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

Source: FIRSTLINE 8 tips to get heard June 1, 2008 You educate clients, recommend care, train new team members, propose ideas, relay CE experiences, lead meetings ... Whew! You talk a lot. So use these tips to make sure you're heard.

Source: FIRSTLINE Help light team members' fire June 1, 2008 By: Debbie Allaben Gair, CVPM Q. How do I inspire an uninspired team member?

Source: FIRSTLINE Put new hires on the right path June 1, 2008 By: Julie Gurnon Don't let high turnover send your team off track. Here's how you can contribute to new team members' success and create a culture that encourages them to stay.

Source: FIRSTLINE 6 statements that burst your bubble June 1, 2008 By: Felicia Daniels Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.

Source: FIRSTLINE When work gets personal June 1, 2008 By: Shawn G. McVey, MA, MSW Q. How do I set boundaries for employees' conversations while at work?

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