Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Live from CVC: Get rid of phone failures at your veterinary practice

August 29, 2012

Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.

Source: FIRSTLINE

Sample Advance Directive

August 7, 2012

Consider an advance directive for hospice patients or clients who request it.

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Put parasites in their place

August 1, 2012

Keep the creepy crawlies off furred friends—and their people—with these veterinary tips for education and effective prevention.

Source: FIRSTLINE

Diagnose your diagnostics

August 1, 2012

Get up-to-date on the diagnostics your veterinary practice offers—and help educate pet owners about the services that can help their pets live longer, healthier lives.

Source: FIRSTLINE

Teach pet owners to care for old pets

August 1, 2012

Evidence suggests pet owners don't always recognize when their pets reach their senior years. Here's how veterinary professionals can help.

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Dress for success

August 1, 2012

While you're not what you wear, wearing the right clothes may make the difference in achieving career success and veterinary client compliance. Use your appearance to demonstrate you're a trustworthy source to help educate pet owners.

Source: FIRSTLINE

Help clients plan for care

August 1, 2012

Just as prevention is key to heading off serious medical problems, early attention and planning for the cost of pet care can help keep veterinary clients' wallets healthier.

Source: FIRSTLINE

Talking to upset veterinary clients

July 25, 2012

Don't ignore your emotions, but don't fight them.

Source: FIRSTLINE

A veterinary team member reacts to her pet's illness

July 11, 2012

A staff member becomes a client and learns a lesson in empathy.

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