Offering effective veterinary recommendations to pet owners - Firstline
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Client Compliance
Source: FIRSTLINE

Tip from Firstline Live 2008: Improve client compliance with role-playing

August 22, 2008

Practice is essential to getting it right with clients.

Source: FIRSTLINE

Are clients spending more—or less?

August 1, 2008

Pets still need care even when times are tight.

Source: FIRSTLINE

Are pet owners listening?

August 1, 2008

Get an inside look at why clients don't comply.

Source: FIRSTLINE

Communicate clients' payment options

July 1, 2008

How do we tell clients we can't help them when they can't pay for the care their pet receives?

Source: FIRSTLINE

Solutions for abusive clients

July 1, 2008

How should we handle aggressive clients who use foul language, throw invoices, or behave badly?

Source: FIRSTLINE

Offer clients free dental kits

July 1, 2008

Clients and patients win big when they undergo dental cleanings at Animal Hospital of Seminole in Seminole, Fla.

Source: FIRSTLINE

7 tips to defuse angry clients

July 1, 2008

Review these techniques to help you prepare for your next encounter with aggressive clients.

Source: FIRSTLINE

Sample script: Offer smooth discharge visits

July 1, 2008

You: Hello, Ms. Worrysome.

Source: FIRSTLINE

Tips to tailor your message

June 1, 2008

One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

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