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Efficiency

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Source: FIRSTLINE Ask Amy: Get prescriptions out the door January 1, 2008 Our receptionists often forget to give clients their pets' medications before they leave our practice. I created a hanging prescription filing system to simplify the process, but that hasn't resolved the problem. I've approached my managers about the issue, but they don't seem concerned. What should I do?

Source: FIRSTLINE Quit waiting around for no-shows January 1, 2008 By: Elizabeth Trotta You'd much rather be working with clients and pets than thumb-twiddling or standing around dreaming about services you could be rendering. So use these tips to cut back on no-shows and get back to business.

Source: FIRSTLINE 3 tips for an earth-friendly practice December 1, 2007 By: Laurie Smith, RVT Reducing, recycling, and reusing plastic packaging is a regular habit at Peachtree Hills Animal Hospital in Atlanta, Ga.

Source: FIRSTLINE Got poop? Here's how to get more December 1, 2007 By: Caitlin Rivers How can our team members encourage clients to submit fecal samples?

Source: FIRSTLINE Monitor your drug traffic September 1, 2007 By: Mandy Stevenson, RVT Q What's the best way to keep track of expiration dates on drugs?

Source: FIRSTLINE Make the most of down time July 1, 2007 By: Louise Dunn Q How do I inspire others on my team to take advantage of lulls in the day to perform maintenance tasks?

Source: FIRSTLINE 6 steps for easy discharges June 1, 2007 By: Kelli Conkey Curb the 5 o'clock chaos with these simple steps to streamline your discharge appointments and send clients away happy.

Source: FIRSTLINE Forecast: Schedule disrupters on the horizon June 1, 2007 By: Cindie McDuffee It doesn't take a crystal ball to know who'll walk through your practice door next. All you really need is a meeting, says Cindie McDuffee, the office manager at Animal Hospital of Thousand Oaks in Thousand Oaks, Calif.

Source: FIRSTLINE Your computer is your phone's best friend April 1, 2007 By: Lori Flores Mrs. Smith is on the phone again. Someone from your practice left her a message.

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