Editors' comments and advice for the veterinary team - Firstline
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Veterinary practice poster: Can you put your phone away?

September 1, 2013

Use this free poster to remind veterinary team members to put away their cell phones during work hours.

Source: FIRSTLINE

Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys

September 1, 2013

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Team tool: Sample veterinary coach/player agreement

September 1, 2013

An agreement between a veterinary coach and a player outlines your roles and creates specific shared goals.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Source: FIRSTLINE

Sample veterinary appointment schedule

August 1, 2013

Use this sample appointment schedule to plan for emergencies and same-day appointments.

Source: FIRSTLINE

Top 10 places for veterinary teams to check out on Google+

June 24, 2013

Have a Google+ account but rarely use it? Check out these pages for some inspiration.

Source: FIRSTLINE

Managing veterinary team members with inappropriate clothing or makeup

April 17, 2013

Avoid awkward conversations by citing clinic rules.

Source: FIRSTLINE

Core values are front and center at the successful veterinary practice

March 1, 2013

Be transparent with goals and see them met.

Source: FIRSTLINE

Top tips for telephones in the veterinary practice

February 11, 2013

Treat the phone like the revenue source it is.

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