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Communication

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Source: FIRSTLINE Tips to tailor your message June 1, 2008 By: Caitlin Rivers One size doesn't fit all in critical discussions with clients about their pets' health. Learn how to weave the threads of your conversation to match the needs of the pet in front of you.

Source: FIRSTLINE Count pets in case of evacuation June 1, 2008 By: Joanne Bowman, RVT After they count the cash register and prepare for the next day's appointments, team members at Cottonwood Animal Hospital in Ottawa, Kan., count the tails of boarding pets.

Source: FIRSTLINE 6 statements that burst your bubble June 1, 2008 By: Felicia Daniels Some remarks from clients and colleagues can deflate your enthusiasm. Here's how to respond the next time their words make you ready to pop.

Source: FIRSTLINE When work gets personal June 1, 2008 By: Shawn G. McVey, MA, MSW Q. How do I set boundaries for employees' conversations while at work?

Source: FIRSTLINE One way clients burst my bubble June 1, 2008 By: Rachael Hume When some clients brush off our post-surgery care instructions, they end up paying for it—twice.

Source: FIRSTLINE Employee questionnaire June 1, 2008 Use this questionnaire to help employees assess their roles and performance in your practice.

Source: FIRSTLINE Are you prepared? June 1, 2008 By: Portia Stewart Here in the Midwest, it's been a stormy season. Some states have seen record numbers of twisters, and we've had to kennel our dog during thunderstorms so many times this year we've stopped counting. If you've ever lived in an area where tornadoes are common, you know the chill the tornado siren sends when it starts to moan.

Source: FIRSTLINE Trainees: Open up to learning June 1, 2008 By: Julie Gurnon Show your new team members you're working to make their jobs easier and provide the best service and care.

Source: FIRSTLINE How much do you do? June 1, 2008 By: Karen E. Felsted, CPA, MS, DVM, CVPM You're more than your title. And a job description may be the tool you need to clarify your manager's expectations and position yourself for growth in your practice, from raises to promotions.

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