Answers to the veterinary team's practice management questions - Firstline
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Ask The Experts
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Veterinary client communication: Educate, educate, and educate some more

September 1, 2012

Calm client fears about radioiodine treatment.

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Ask Shawn: Dissed by our veterinarian

September 1, 2012

Our veterinarian constantly picks on everything we do at work. Help!

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Ask Shawn: 5 solutions to save your veterinary practice

October 3, 2011

Whatever the problem, Shawn McVey can help. See what he has to say about these five veterinary team dilemmas.

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Ask Shawn: Euthanasia cards made easier

September 1, 2011

Q: I ordered sympathy cards for clients who recently euthanized pets, and I'm not sure what to write. Any suggestions on what I should say to ease their pain? —Tongue Tied

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Should I friend questionable people on my veterinary practice's Facebook page?

March 1, 2011

How can team members filter the friends on their practice's Facebook page to ensure nothing questionable is associated with the professional page?

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Q&A: Act like a boss, not a friend

February 1, 2011

After being promoted to practice manager, I've struggled to act like a boss toward my fellow team members. How can I strike a balance between friendship and professionalism?

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Ask Shawn: An inappropriate imitation request

February 1, 2011

My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?

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Q&A: Convert a Facebook-fearing practice owner

February 1, 2011

I'd like to increase our practice's social networking efforts but the practice owner dismisses it as a waste of time. How can I get her on board?

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Q&A: Adjust to life as a salesperson

February 1, 2011

I love my career as a veterinary technician, but I'm no good at reinforcing my veterinarian's recommendations to clients. I feel like a salesperson, and I have no confidence in that role. How can I improve?

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