Source: FIRSTLINE
February 1, 2011
By:
Shawn McVey, MA, MSW
My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?
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Source: FIRSTLINE
February 1, 2011
By:
Brenda Tassava, CVPM, CVJ
I'd like to increase our practice's social networking efforts but the practice owner dismisses it as a waste of time. How can I get her on board?
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Source: FIRSTLINE
February 1, 2011
By:
Karyn Gavzer, MBA, CVPM
I love my career as a veterinary technician, but I'm no good at reinforcing my veterinarian's recommendations to clients. I feel like a salesperson, and I have no confidence in that role. How can I improve?
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Source: FIRSTLINE
November 1, 2008
By:
Mark Opperman, CVPM
What client service decisions are appropriate for receptionists to make independently?
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Source: FIRSTLINE
November 1, 2008
By:
Ann Bradley, CVT
Our clients, especially those with cats, don't think year-round heartworm prevention is necessary. What can we do about this?
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Source: FIRSTLINE
November 1, 2008
By:
Nancy Potter
As a practice manager, I'm constantly interrupted with non-urgent items like schedule questions. It's interfering with my other daily work. How can I set boundaries but remain approachable to my team?
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