Communication tools for the veterinary team - Firstline
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Communication Strategies
Source: FIRSTLINE

Form: Sample conversation tree: Responding to pet owners' comments about the 20/20 report

December 1, 2013

Consider some of the questions clients might ask after viewing the Nov. 22 20/20 segment, "Is Your Veterinarian Being Honest with You?" Then use these sample responses.

Source: FIRSTLINE

Don't make these mistakes on your veterinary practice's social media feeds

December 1, 2013

Check out the four biggest media business flops of the last few years—and pause to think before you tweet.

Source: FIRSTLINE

Knock out pet owners' anesthetic worries

December 1, 2013

Learn to talk to pet owners about the benefits and risks of anesthesia.

Source: FIRSTLINE

Build a better meeting

November 1, 2013

Use these ideas to take your meeting from terrible to terrific.

Source: FIRSTLINE

Solutions for spoiled veterinary clients

September 1, 2013

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.

Source: FIRSTLINE

Clients nibbling away at your good mood?

September 1, 2013

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Source: FIRSTLINE

Identify and handle out-of-control veterinary clients

September 1, 2013

Protect yourself, coworkers and clients with these simple steps.

Source: FIRSTLINE

Live from CVC! Q&A: How long should veterinary team meetings last?

August 26, 2013

Speaker says quick and dirty is the way to go when it comes to veterinary team roundups.

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