Letters to Firstline from the veterinary team - Firstline
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Dear Firstline
Source: FIRSTLINE

Down with bullies

May 1, 2007

The article "How to Beat a Bully" in the January/February issue really hit home.

Source: FIRSTLINE

Goals are key to success

May 1, 2007

Your editor's note, "I Love My Job" (January/February 2007) hit the nail on the head.

Source: FIRSTLINE

Ask Amy: I work with a serial gossiper

January 1, 2007

Ask Amy: I work with a serial gossiper

Source: FIRSTLINE

Lab tests: In or out?

January 1, 2007

Q: What are the benefits of in-house versus outside lab work?

Source: FIRSTLINE

One appointment, three pets

January 1, 2007

Q: Clients sometimes schedule an appointment for one pet and show up with several. What should we do?

Source: FIRSTLINE

You know you need a new job if ...

November 1, 2006

There could have been a postscript at the end of the article, "Signs You Need a New Job" (By the Numbers, September/October 2006). It may have read like this: P.S. You may need a new job if the first article in this issue you read is titled, "Signs You Need a New Job." Thanks for the humor and the advice.

Source: FIRSTLINE

Discounts cost owners plenty

November 1, 2006

As the owner/office manager of a small animal clinic, I found your answer to the question about discounts pretty one-sided ("I Want My Discount Back," Ask the Experts, September/October 2006). Do these employees consider the cost the practice owner bears for this benefit? The employees' hearts are in the right place—they want to help all of the pets that come their way. The problem is that it's at the practice owner's expense. Some employees feel that they can take home pet after pet because the cost is minimal. This becomes a problem when several employees have multiple-pet households that the clinic is basically supporting.

Source: FIRSTLINE

What happened to "thanks?"

November 1, 2006

At no time in the article "Reach for More Pay" (September/October 2006) did you tell the person who got the raise to say "thank you." I gave all of my staff members a raise without anyone asking for one, and I didn't get one "thank you." Should I take it away?

Source: FIRSTLINE

Do clients call all of the shots?

September 1, 2006

I read Brian Conrad's article, "Are You Chasing Off Clients?" (July/August 2006), and he makes some valid points. In the same breath though, you must set limits or clients will run over you as long as you let them.

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