Tips to help the veterinary team offer good service for pet owners - Firstline
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Client Service
Source: FIRSTLINE

Float strong veterinary recommendations to pet owners

June 1, 2014

Weak words will sink your care and product recommendations. Float words with strength to lock in pet care compliance.

Source: FIRSTLINE

3 reasons pet owners say "no" to microchips

June 1, 2014

Learn how to respond when pet owners resist your microchip recommendations.

Source: FIRSTLINE

Phone etiquette: What veterinary practice owners don't know

May 29, 2014

Crucial team members are facing a mountain of work.

Source: dvm360

Andy Roark video: Comfy pets are happy pets

May 28, 2014

Give your veterinary patients the royal treatment they deserve.

Source: FIRSTLINE

Sample script: How to answer pet owners' DIY vaccination questions

May 1, 2014

Learn how to respond when clients ask to purchase vaccines from your hospital so they can vaccinate their pets themselves.

Source: VETERINARY MEDICINE

5 ways to connect with cat owners

May 1, 2014

Get more cat clients in your door—and keep them coming back—with this feline-friendly advice.

Source: FIRSTLINE

5-minute drill: How veterinary team members can handle pets' pain

May 1, 2014

Educate pet owners about the pain prevention steps your veterinary practice can take to keep pets comfortable.

Source: FIRSTLINE

Use doorbells to offer peaceful goodbyes during euthanasia

May 1, 2014

Pet owners saying goodbye to their beloved pets may need a little more time in the exam room. Use a wireless doorbell so they can alert you when they're ready for the doctor.

Source: DVM360 MAGAZINE

Take the bite out of negative veterinary client interactions

May 1, 2014

Implement this action plan to deal with your volatile veterinary clients—and avoid any dangerous situations in the process.

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