Source: FIRSTLINE
December 1, 2011
Check out these sure-fire ways to scare away veterinary clients.
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Source: DVM360 MAGAZINE
August 1, 2011
By:
Andrew Roark, DVM, MS
Friends and family bring a lot of great things to our personal lives, but they also bring stress.
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Source: FIRSTLINE
July 27, 2011
Conflict avoidance won't solve problems in your clinic. Confront difficult situations and move on.
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Source: FIRSTLINE
April 1, 2011
By:
Portia Stewart
Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.
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Source: FIRSTLINE
February 21, 2011
When you're facing an angry client in your veterinary practice, do this first.
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Source: FIRSTLINE
February 21, 2011
To calm heated client situations, follow these steps from Paul Camilo, CVPM, practice manager at All Pets Dental in Weston, Fla.
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Source: FIRSTLINE
May 1, 2010
By:
Kerry Hillard Johnson
Could fear on everyone's part—cats, clients, and team members—be the cause of difficult feline veterinary visits?
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