Veterinary team members learn to manage conflict with pet owners - Firstline
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Client Conflict
Source: DVM360 MAGAZINE

Veterinarians should provide more cost-effective pet healthcare

October 1, 2013

Insistence on the highest medical standards in every case is hurting the veterinary profession.

Source: DVM360 MAGAZINE

Pyometra plus refusal to spay: A look at two veterinary cases

October 1, 2013

Management, legal and ethical issues abound when veterinarians recommend 'emergency' procedures to hesitant pet owners.

Source: FIRSTLINE

How to get through tough money talks with veterinary clients

October 1, 2013

Feeling blown away by clients frustrated with the cost of care? Use these tips and scripts to calm the storm.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Source: FIRSTLINE

Clients nibbling away at your good mood?

September 1, 2013

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Source: FIRSTLINE

The VHMA files: Connect with veterinary clients

September 1, 2013

Surveys let veterinary clients rate your performance before they take their frustrations online.

Source: FIRSTLINE

Identify and handle out-of-control veterinary clients

September 1, 2013

Protect yourself, coworkers and clients with these simple steps.

Source: FIRSTLINE

Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic

August 26, 2013

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Source: DVM360 MAGAZINE

How to harness a pitchfork-wielding horde for your veterinary practice

April 1, 2013

In the right forum, your veterinary clients can be your best defense.

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