Veterinary teams celebrate the bond between people and pets - Firstline
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Building the Bond
Source: FIRSTLINE

Clients nibbling away at your good mood?

September 1, 2013

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Source: FIRSTLINE

The VHMA files: Connect with veterinary clients

September 1, 2013

Surveys let veterinary clients rate your performance before they take their frustrations online.

Source: FIRSTLINE

Identify and handle out-of-control veterinary clients

September 1, 2013

Protect yourself, coworkers and clients with these simple steps.

Source: FIRSTLINE

Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic

August 26, 2013

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

Source: FIRSTLINE

Dealing with disabilities

August 1, 2013

Whether you suffer from a disability or you're trying to make your practice friendlier for disabled clients and team members, consider this advice.

Source: FIRSTLINE

Summer lovin' or summer anxiety?

June 17, 2013

Use this advice to help veterinary clients ease their pet's anxiety.

Source: FIRSTLINE

Should team members be "funny" on their veterinary practice's social media channels?

June 10, 2013

Learn how to pop up in more of your clients' Facebook feeds.

Source: FIRSTLINE

Watch out for the cicadas!

June 10, 2013

Warn your clients that cicada consumption is bad for their pets.

Source: DVM360 MAGAZINE

Q&A: The importance of a personal veterinary-client-patient relationship

June 1, 2013

Dr. Andrew Roark says despite all the advances in technology, until pets can talk, the physical exam is still essential.

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