Veterinary teams celebrate the bond between people and pets - Firstline
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Building the Bond
Source: DVM360 MAGAZINE

From the trenches: "Hey, doc, my trailer full of horses just crashed into a house ... "

September 5, 2013

So that's why you're late? Hadn't heard that one at my veterinary clinic before.

Source: DVM360 MAGAZINE

Fear factor: Is routine veterinary care contributing to lifelong patient anxiety?

September 1, 2013

In part 1 of this two-part series, new research explores the dramatic impact of a single veterinary visit on a pet's long-term behavioral well being.

Source: FIRSTLINE

Sample script: Talk to veterinary clients about online pharmacies and home delivery

September 1, 2013

Use this script to talk to veterinary clients about the advantages of ditching online pharmacies.

Source: FIRSTLINE

Solutions for spoiled veterinary clients

September 1, 2013

Have a demanding veterinary client? Use these tips to get through those appointments and better your client's experience.

Source: FIRSTLINE

3 tips to better dental care at your veterinary clinic

September 1, 2013

Want more tips from Patricia March, RVT, VTS (Dentistry)? See March speak at CVC San Diego.

Source: FIRSTLINE

Clients nibbling away at your good mood?

September 1, 2013

When veterinary clients take a bite out of you, use these tips to retrain their most challenging behaviors.

Source: FIRSTLINE

The VHMA files: Connect with veterinary clients

September 1, 2013

Surveys let veterinary clients rate your performance before they take their frustrations online.

Source: FIRSTLINE

Identify and handle out-of-control veterinary clients

September 1, 2013

Protect yourself, coworkers and clients with these simple steps.

Source: FIRSTLINE

Live from CVC: Keep your voice calm to carry on tough conversations in the veterinary clinic

August 26, 2013

Dr. Ernie Ward says to control your tone and inflection during conversations with veterinary clients and co-workers

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