Source: FIRSTLINE
February 1, 2011
By:
Shawn McVey, MA, MSW
My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?
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Source: FIRSTLINE
October 1, 2010
Ask Shawn: Communicating to change a control freak
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Source: FIRSTLINE
September 1, 2010
By:
Katherine Dobbs, RVT, CVPM, PHR
Receptionists, remove the obstacles that prevent you from being considered part of your practice's healthcare team.
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Source: FIRSTLINE
September 1, 2010
By:
Shawn G. McVey, MA, MSW
Watch Shawn McVey explain how to get on your manager's bad side.
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Source: FIRSTLINE
July 1, 2010
Sample script: Handling battles with the boss
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Source: FIRSTLINE
June 1, 2010
By:
Shawn McVey, MA, MSW
I'm a practice manager having trouble with an employee. She's lazy and unprofessional, and does almost none of the duties she's expected to handle. The problem: She's the practice owner's wife. When I approach him about it, he just says, "She's the boss." What else can I do?
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Source: FIRSTLINE
May 1, 2010
I work long hours as a veterinary technician and rarely receive breaks during my shifts. Don't laws require that I get a few short rests?
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Source: FIRSTLINE
February 1, 2010
I respect the owner of our practice—his medical skills are excellent—but I don't like him as a person. He doesn't realize that 98 percent of the time, he's being a jerk. Our team members have discussed this with him. He improves for a while, but then reverts back. What can we do?
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Source: FIRSTLINE
December 1, 2009
How to address personal hygeine and practice cleanliness.
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