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Source: FIRSTLINE Do you train team members? 4 ways to do it well April 1, 2011 By: Caitlin Rivers Training new hires is essential to your practice—and it's not always easy. Here are some tips for teaching old pros some new-hire training tricks.

Source: FIRSTLINE 6 heated situations: Say this, not that April 1, 2011 By: Portia Stewart Is conflict leaving you hot under the collar when you need to be cool as a cucumber? Put those feelings on ice to extinguish the flames.

Source: FIRSTLINE Image Quiz: Can you clue in on canine anxiety? March 21, 2011 By: Valarie V. Tynes, DVM, DACVB, Heather Mohan-Gibbon, MS, RVT, CPDT, ACAAB Image Quiz: Can you clue in on canine anxiety?

Source: FIRSTLINE BizQuiz: Are you a toxic veterinary team member? February 3, 2011 Take this quiz to find out if you're part of the toxic problem at your veterinary practice.

Source: Pet Poison Helpline Top 5 household items toxic to cats January 31, 2011 By: Justine Lee, DVM, DACVECC Make sure your veterinary clients are aware of these everyday feline hazards.

Source: FIRSTLINE How to eliminate gossip in your veterinary practice January 1, 2011 Everything you need—policies, sample scripts, advice—on how to establish a no-gossip policy at your veterinary practice.

Source: FIRSTLINE Quiz: Are you at risk for compassion fatigue? January 1, 2011 Take this test to measure the emotional toll veterinary practice takes on you. Then get tips on how to take back your passion.

Source: Pet Poison Helpline Part two: 5 more plants toxic to horses November 22, 2010 By: Lynn Hovda, RPH, DVM, MS, DACVIM Add these five plants to your veterinary watch list for flora that could be deadly to horses.

Source: FIRSTLINE BizQuiz: Test the true color of your temperament at work November 12, 2010 See what shade your—and your team members'—work temperament is with this short quiz. Then learn how to best blend with other shades by checking out a few colorful examples.

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