Shawn McVey articles - Firstline
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Shawn McVey articles
Source: FIRSTLINE

6 keys to communication, á la Shawn McVey

May 7, 2011

CVC Washington D.C. Power Hour speaker explains how to engage in more effective conversations.

Source: FIRSTLINE

Q&A: How should I deal with a veterinary boss that shouts and curses at me?

May 1, 2011

No team member should have to deal with that verbal abuse. It's time to take the veterinarian aside.

Source: FIRSTLINE

Ask Shawn: An inappropriate imitation request

February 1, 2011

My well-meaning boss will frequently say to a team member who isn't performing up to par, "You should be more like (another employee)." I've seen the team member not only take offense to the boss's statement but also feel resentment toward the other employee for being the favorite. Does this management approach have any real positives?

Source: FIRSTLINE

How to deal with a toxic team

February 1, 2011

Use these five coping strategies when stuck in a toxic environment.

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Toxic veterinary practices

February 1, 2011

Don't let bad attitudes, favoritism, or unresolved conflict contaminate your hospital. Neutralize noxious situations such as these using this advice.

Source: FIRSTLINE

Ask Shawn: Advice for a new practice manager

January 1, 2011

I'm getting ready to take over as practice manager. It's my first leadership role, so I'm a little intimidated. What are the biggest things I should avoid in the beginning?

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Ask Shawn: Snuffing out smoke breaks

December 1, 2010

How do I structure breaks in a way fair to smokers and nonsmokers?

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Ask Shawn: A better way to pass the torch between shifts

November 1, 2010

Ask Shawn: A better way to pass the torch between shifts

Source: FIRSTLINE

Ask Shawn: How to build a better team

September 1, 2010

I'm the manager of a small practice with no 'superstar' team members. Employees fail to follow through on tasks, and I find myself babysitting and putting out fires on a daily basis. But the practice owner is reluctant to fire anyone. What do I do? —SEARCHING FOR SUPERSTARS

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