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Source: FIRSTLINE

Team Tool: VHMA Files: Brainstorming Veterinary Client Surveys

September 1, 2013

Use this discussion guide to brainstorm questions for your own veterinary client survey.

Team tool: Practice challenging veterinary client conversations

September 1, 2013

Use these practice cases to rehearse challenging client conversations.

Team tool: Sample veterinary coach/player agreement

September 1, 2013

An agreement between a veterinary coach and a player outlines your roles and creates specific shared goals.

Source: FIRSTLINE

Sample script: Asking your veterinary practice owner to open the books

August 7, 2013

Use this advice on how to talk about the practice's finances with your boss.

Source: FIRSTLINE

5 reasons veterinary team members haven't gotten a raise yet

August 1, 2013

If you're waiting for your raise still, remember that many practice owners are also waiting eagerly to offer you one. Marianne Mallonee, CVPM, encourages you to offer the benefit of the doubt to practice owners who may be playing financial catch-up and consider these reasons for the delay:

Source: FIRSTLINE

Schedule tight, right in veterinary practice

August 1, 2013

A rigid schedule can leave no time to compensate when you're trying to explain a tricky chronic medical issue, such as renal disease. A loose schedule wastes valuable resources. So how do you get it spot on?

Source: FIRSTLINE

The importance of being earnest with veterinary team members

August 1, 2013

Help team members understand profits, threats and change.

Source: FIRSTLINE

What do you love most about your veterinary job?

August 1, 2013

Check out the reasons your colleagues gave for why they love their careers in veterinary medicine.

Source: FIRSTLINE

Q&A: Veterinary pay freezes

August 1, 2013

Q: Why are some veterinary practices freezing wages or failing to offer raises?

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