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Source: FIRSTLINE Top 10 ways for veterinary clinics to blow it on social media June 21, 2012 Your team may be mishandling Twitter and Facebook. Watch and learn.

Source: FIRSTLINE Help! My veterinary boss doesn't follow her own policies June 6, 2012 By: Mark Opperman, CVPM Rules are rules and shouldn't be broken?even by those who make them.

Source: FIRSTLINE Submit your story for Firstline's 2012 Article Contest! March 20, 2012 Tell your best veterinary team-member story. Win $300. Get published.

Source: FIRSTLINE Exceed veterinary client expectations January 25, 2012 By: Mark Opperman, CVPM Personalized service pays off.

Source: FIRSTLINE The role of veterinary team members in real-time care January 4, 2012 By: Fred Metzger, DVM Make the best use of first and last contact with clients and keep the day moving.

Source: FIRSTLINE Get pet owners on board with behavior programs December 7, 2011 Address behavior as part of pets' whole health.

Source: FIRSTLINE Top 10 signs that your veterinary practice is toxic November 16, 2011 By: Shawn McVey, MA, MSW Do these describe your clinic? Let's hope not.

Source: FIRSTLINE When veterinary gossip goes global November 2, 2011 By: Brenda Tassava, CVPM, CVJ Create a social media policy and keep internal matters private.

Source: FIRSTLINE Top 10 ways to impress clients October 5, 2011 By: Fred Metzger, DVM Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

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