Client communication for techs - Firstline
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Client communication for techs
Source: FIRSTLINE

Summer lovin' or summer anxiety?

June 17, 2013

Use this advice to help veterinary clients ease their pet's anxiety.

Source: FIRSTLINE

Making euthanasia easier on veterinary clients

May 3, 2013

Keep pet owners informed every step of the way.

Source: FIRSTLINE

Do veterinary team members need to follow the medical standards of their practice?

March 14, 2013

A singular vision will benefit the clinic at large.

Source: FIRSTLINE

Top tips for telephones in the veterinary practice

February 11, 2013

Treat the phone like the revenue source it is.

Source: VETERINARY ECONOMICS

Posts and tweets about nutrition and obesity

February 1, 2013

Use your social media network to educate clients and raise awareness about nutrition and obesity with these tweets and posts.

Source: VETERINARY ECONOMICS

Posts and tweets about diagnostics

January 2, 2013

Use your social media network to educate clients and raise awareness about the importance of diagnostics with these tweets and posts.

Source: FIRSTLINE

Keep role-playing in veterinary staff meetings productive

September 13, 2012

Demonstration of proper interactions is a useful training tool.

Source: FIRSTLINE

Talking to upset veterinary clients

July 25, 2012

Don't ignore your emotions, but don't fight them.

Source: FIRSTLINE

A veterinary team member reacts to her pet's illness

July 11, 2012

A staff member becomes a client and learns a lesson in empathy.

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