Use this advice to help veterinary clients ease their pet's anxiety.
Keep pet owners informed every step of the way.
A singular vision will benefit the clinic at large.
Treat the phone like the revenue source it is.
Use your social media network to educate clients and raise awareness about nutrition and obesity with these tweets and posts.
Use your social media network to educate clients and raise awareness about the importance of diagnostics with these tweets and posts.
Demonstration of proper interactions is a useful training tool.
Don't ignore your emotions, but don't fight them.
A staff member becomes a client and learns a lesson in empathy.