Client service for managers - Firstline
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Client service for managers
Source: FIRSTLINE

Top tips for telephones in the veterinary practice

February 11, 2013

Treat the phone like the revenue source it is.

Source: FIRSTLINE

Keep role-playing in veterinary staff meetings productive

September 13, 2012

Demonstration of proper interactions is a useful training tool.

Source: FIRSTLINE

Live from CVC: Get rid of phone failures at your veterinary practice

August 29, 2012

Tips for teaching your team members phone skills that work, from Dr. Amanda Donnelly at CVC Kansas City.

Source: FIRSTLINE

Talking to upset veterinary clients

July 25, 2012

Don't ignore your emotions, but don't fight them.

Source: FIRSTLINE

Veterinary team lessons from fine dining

May 1, 2012

There's always something to be learned from good service.

Source: FIRSTLINE

Exceed veterinary client expectations

January 25, 2012

Personalized service pays off.

Source: FIRSTLINE

The role of veterinary team members in real-time care

January 4, 2012

Make the best use of first and last contact with clients and keep the day moving.

Source: FIRSTLINE

Listen up: Veterinary client voicemail reminders

December 21, 2011

Keep veterinary clients from missing appointments once and for all.

Source: FIRSTLINE

Top 10 ways to impress clients

October 5, 2011

Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

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