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Client service for managers

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Source: FIRSTLINE Listen up: Veterinary client voicemail reminders December 21, 2011 Keep veterinary clients from missing appointments once and for all.

Source: FIRSTLINE Top 10 ways to impress clients October 5, 2011 By: Fred Metzger, DVM Providing outstanding service isn't always as obvious as it seems. Follow these great tips and elevate your clinic's level of customer care.

Source: FIRSTLINE The top quality in a team member September 28, 2011 Some aspects veterinary care can be taught. Other come naturally but are also extremely valuable.

Source: FIRSTLINE Clip to nip waiting room boredom September 1, 2011 Make time fly.

Source: FIRSTLINE Phone shoppers: Opportunity, not nuisance July 20, 2011 By: Donna Recupido, CVPM A dismissive attitude can let clients slip through your fingers.

Source: FIRSTLINE Online appointments: Hassle or happiness? July 13, 2011 Scheduling appointments via the internet is one more way to put technology to use for your veterinary clinic.

Source: FIRSTLINE Top 10 ways to blow a recommendation May 23, 2011 Dr. Robin Downing relates surefire methods of failing your patients and the practice.

Source: FIRSTLINE Overcome social media pitfalls March 30, 2011 There is a pronounced difference between posting on your personal Facebook page and that of your clinic.

Source: FIRSTLINE Dr. Marty Becker: Top 10 ways to lose a client March 8, 2011 "America's Veterinarian," Dr. Marty Becker delivers 10 sure fire ways to lose customers. Are any of these going on in your clinic?

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